For security we require a signature upon delivery. Please ensure that there will be someone to sign for the parcel at the delivery address. In the event that no one is available to sign, the courier will leave a card for you to arrange a collection from your local post office.

We are unable to accept responsibility for customs and handling charges levied by authorities in the country of destination.

When your order is dispatched you will receive a confirmation email containing an order tracking reference.

MAINLAND UK

SMALL OBJECTS OF LUXURY. (eg. Wallets, Coasters etc)
Express Delivery
LARGE OBJECTS OF LUXURY (items 50cm + or over 10k weight)
(eg.Boxes).
Express Delivery –
Please allow 1-2 working days

SCOTLAND, N. IRELAND, JERSEY, GUERNSEY, ISLE OF MAN & ISLES OF SCILLY.

SMALL OBJECTS OF LUXURY. (eg. Wallets, coasters etc)
Express delivery
LARGE OBJECTS OF LUXURY (items 50cm + or over 10k weight eg.Boxes).
Express Delivery
Please allow 3-4 working days

REST OF THE WORLD
SMALL OBJECTS OF LUXURY. (eg. Wallets, coasters etc)
Express delivery
LARGE OBJECTS OF LUXURY (items 50cm + or over 10k weight eg.Boxes).
Express Delivery

RULE BROTHERS is not responsible for any import duties payable, but we may be able to advise on the likely costs.

For enquiries regarding the cost of shipping worldwide, please email us leo@rulebrothers.com

If you fail to take delivery of the Goods after 4 weeks has elapsed from the date of purchase then, without prejudice to any other of our rights hereunder, we are entitled to store or arrange for the storage of the goods until actual delivery and if we do, we shall inform you in writing and charge a weekly £90 of such storage from the due date. For the avoidance of doubt, this will include circumstances where delivery proves hazardous as described below. If the storage costs exceed the sales price, then you will forfeit rights to the Goods purchased and the sales proceeds will not be refunded.

It is your responsibility to provide safe, adequate and proximate access for the delivery personnel and their vehicle. We reserve the right to refuse delivery beyond the kerb where access is considered hazardous – in such an event, goods will be deposited as close as we can within reason or returned to us for storage.

Delivery is only available up to a maximum second floor of any building if access is by staircase only.

Customs

Please note that the recipient of the delivery may be contacted by local customs offices to help clear the goods. If you are sending the parcel to a third party please ensure they are made aware of this and their contact number is entered correctly.
Customs clearance procedures may delay the delivery of your goods, especially if the local customs office has difficulties getting in touch with the recipient.

Faulty or Incorrect Items

Please inform as soon as possible by sending emailing us leo@rulebrothers.com

Returns & Refunds

Bespoke or initialled Object of Luxury can only be returned if they are faulty, please note that the deposit is non-refundable.

If you are not completely satisfied with any of the items purchased, you can return them within 30 days of receiving the order, for a full refund or exchange.
You must return the goods to us in the same condition in which you received them and at your own cost and risk.

Refunds will be processed within 5 working days, to the same card used to pay for your purchase.

CARE OF OUR OJECTS OF LUXURY.

Wood

Wipe any spills with a clean slightly damp cloth and dry, only use a natural wax cleaner. Try to avoid leaving wood in direct sunlight as this will lead to discolouring and/or cracking. Room humidity should ideally be kept constant at approx 45% as extreme changes can cause shrinking or splitting. 

Leather

Wipe any spills with a clean slightly damp cloth and dry, Leather is a ‘natural’ material and as such bears the characteristics of each animal, this is what makes each hide unique. We take ecological matter seriously and all our leathers have CITES certificates if needed, and we try to source through reputable dealers. With general use, you may see creases and colour changes, which are all natural features of leather. If your piece is subject to direct sunlight some fading might occur.

Silver

Wipe any spills with a clean slightly damp cloth and dry, then use a good silver polish and buff with a soft clean cloth.

Glass

Do not clean your glass in the dishwasher or use abrasive or acidic agents. Hand wash only with a mild detergent and warm water and dry with a soft cloth.